Models aren't graphics. There's a very good reason I asked what I asked. What I'm thinking has very little to do with graphics. It could be an error in coding.
Try re-installing from a fresh download of the game.
Download = from a copy you get from somewhere online. If you have the steam version try verifying the file integrity. If you have a disk install it from the disk.
Looking at event viewer as I suggested might lead us to the cause. It has a good chance of helping pin point what's going on whether it's game related like an error in the collision box coding or something similar or something with your computer's hardware.
Do you do computer maintenance like defrag and run virus scans fairly often?
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