Dont want to start a steam-discussion here, but i use the steam version and while its not an easy task i was able to install TWoS following the steps a nice chap called THEBERBSTER did post here. You can find the link in the TWoS thread.
To the OP: id try my luck with steam support, because technically its a steamgame if you bought it there. And they are usually quite helpful, so id say this is your best shot.
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