I have worked in IT outsourcing and offshoring since 2009 and moving IT to India is in itself not a problem anymore than it is moving it to any other country. Our IT service quality and customer satisfaction rose with the move...
We can only speculate into if that move made any impact.
No, what I wonder about is the power surge problem. Any serious business with a 24/7 availability requirement must build critical IT systems with redundans.
That means spreading production systems over more than one datacenter and with different powersources and hooking up to separate powergrids.
If power was indeed the problem, then BA has a MUCH bigger and fundamental IT design problem...offshoring is insignificant in that perspective.
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