My fries came out well when I fried them. As with anything fried, I tend to put what I fried in a basket with paper towels to blot out and absorb excess oils. It may well just be a matter of longer cooking times. Experiment with it. As far as the taste of the oil-less fryer, I like them if you season the chicken or whatever else you cook in them.
You can always bake fries as well in a counter top convection oven as well, to the consistency you like. I sometimes bake mine and put the oven on broil the last minute or so to make them crispy.
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