Do you get the scratching sound with other game sounds as well? If so turn your sound hardware exceleration down. If that does not work try upgrading your sound drivers to the latest version. I have the scratching sound as well it comes and goes but for me it's usually triggers when I use my deck gun. All sounds are effected.
If your problem is only with the gamaphone then you may have a bad sound file in the gamaphone folder. delete the sound files except the default one that comes with the game,and reinstall.
good luck .
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