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donut · 04-19-06, 12:48 AM

Dear Gizzmoe,
So sorry,no help,yours or mine.Ideas,& genius needed in the Border-Land :rotfl: My imagination is exausted

Ubisoft Support advise tryed also,as follows:

Response (Jason) - 04/17/2006 22:57
First, you should make sure that you have the latest firmware and drivers available for your CD-ROM drive. This can be done by visiting the CD-ROM manufacturers website.

Then, clear out your C:\WINDOWS\TEMP directory (this is a storage area where files are stored before they are installed). Delete everything in this file, and your problem may be solved completely.

If this does not work, you may also need to clear out your internet cache by deleting the files in your C:\WINDOWS\Temporary Internet Files directory. Every web site you have ever visited is stored here, so you do not need this information. We advise that you sort by type and leave the cookies stored here (these are small files which allow other servers you might visit in your web surfing to recognize you if you've visited before).

- Empty your recycle bin.

- Run Scandisk and Defrag your hard drive.

Before attempting to install the game, make sure that you have no programs running in the background or system tray.

- To do this in XP:
Go to the Start menu, and choose Run. Delete anything on the Open line that you'll find there, and type in the work MSCONFIG. Click on OK, and that will bring up a program called the System Configuration Utility.

Look down the list of startup items (not the tab labeled Startup), and choose Selective Startup (if it is not already selected). If you don't see this, make sure you've clicked on General, near the top of the window. Once you've chosen Selective Startup, uncheck 'Load Startup Items', and leave 'Process System.INI file' and 'Process Win.INI file' checked. Once you're done here, click OK, and let it reboot your computer.

Your Windows environment may look different and you may get an error relating to your sound device not working (ignore this for now). Try running the game again. If the game loads and seems to be working, the problem is most likely related to one or more programs you have scheduled to load with Windows. You can then revert the settings back the way they were, and in a trial and error fashion, disable some programs using the startup tab (in the msconfig utility) to try to find the culprit.

- To do this in Windows 98/ME:
Press Ctrl+Alt+Del to bring up the close program window. End all open tasks EXCEPT Explorer and systray.

If you still have problems installing, you may not have the necessary hard disk space to install the game. You will need to clean out unnecessary files on your hard drive or otherwise allocate more space if you wish to install and play.

If all else fails, try a safemode install.
1. Copy the contents of the disc to a new folder on your desktop.
2. Restart Windows in Safe Mode.
3. Run setup.exe from the setup folder in the new folder you created on your desktop.
4. Restart the computer in normal mode and try the game.

:hmm: Did every thing suggested,except safe mode install,I will try that tomorrow

I'm stuck!

04-19-06, 12:48 AM	#7
donut The Old Man Join Date: Apr 2004 Location: The Shifting, Whispering Sands, NM Posts: 1,463 Downloads: 10 Uploads: 0	Dear Gizzmoe, So sorry,no help,yours or mine.Ideas,& genius needed in the Border-Land :rotfl: My imagination is exausted Ubisoft Support advise tryed also,as follows: Response (Jason) - 04/17/2006 22:57 First, you should make sure that you have the latest firmware and drivers available for your CD-ROM drive. This can be done by visiting the CD-ROM manufacturers website. Then, clear out your C:\WINDOWS\TEMP directory (this is a storage area where files are stored before they are installed). Delete everything in this file, and your problem may be solved completely. If this does not work, you may also need to clear out your internet cache by deleting the files in your C:\WINDOWS\Temporary Internet Files directory. Every web site you have ever visited is stored here, so you do not need this information. We advise that you sort by type and leave the cookies stored here (these are small files which allow other servers you might visit in your web surfing to recognize you if you've visited before). - Empty your recycle bin. - Run Scandisk and Defrag your hard drive. Before attempting to install the game, make sure that you have no programs running in the background or system tray. - To do this in XP: Go to the Start menu, and choose Run. Delete anything on the Open line that you'll find there, and type in the work MSCONFIG. Click on OK, and that will bring up a program called the System Configuration Utility. Look down the list of startup items (not the tab labeled Startup), and choose Selective Startup (if it is not already selected). If you don't see this, make sure you've clicked on General, near the top of the window. Once you've chosen Selective Startup, uncheck 'Load Startup Items', and leave 'Process System.INI file' and 'Process Win.INI file' checked. Once you're done here, click OK, and let it reboot your computer. Your Windows environment may look different and you may get an error relating to your sound device not working (ignore this for now). Try running the game again. If the game loads and seems to be working, the problem is most likely related to one or more programs you have scheduled to load with Windows. You can then revert the settings back the way they were, and in a trial and error fashion, disable some programs using the startup tab (in the msconfig utility) to try to find the culprit. - To do this in Windows 98/ME: Press Ctrl+Alt+Del to bring up the close program window. End all open tasks EXCEPT Explorer and systray. If you still have problems installing, you may not have the necessary hard disk space to install the game. You will need to clean out unnecessary files on your hard drive or otherwise allocate more space if you wish to install and play. If all else fails, try a safemode install. 1. Copy the contents of the disc to a new folder on your desktop. 2. Restart Windows in Safe Mode. 3. Run setup.exe from the setup folder in the new folder you created on your desktop. 4. Restart the computer in normal mode and try the game. :hmm: Did every thing suggested,except safe mode install,I will try that tomorrow I'm stuck!