I have had a similar experience when I helped my daughter with her application for a scholarship. She wants to go to school in England for a school semester.
So I took her school certificates and converted them into pdf-files which I then -for better readability- converted into one, bigger, pdf-file to be sent as an attachment together with the online application.
The problem was, it was not mentioned anywhere what the maximum size for attachments is, nor was there any error message like „attachment could not be sent“.
As a conseqence, my daughter received a letter which said „thank you for your application, but your school certificates are missing“, which we had to send again.
Oh well, I thought online applications were there to speed things up.
All the best for 2016 to you, anyway.
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