Hi rob
i think we have all been there with this Uplay problem at some stage.
That is why I suggested it is easier to start a new Uplay account with the new dvd, new email address and new password and forget about the Uplay original account one.
Just make sure you put the new details in the dvd case.
Even if Uplay had come back to you and given you the details you wanted you would not have been able to install the new dvd as your Uplay account would only have recognized the original installation.
As I said, each Uplay account is individually locked to the CD key.
Peter
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