Big signs in the hospital Outpatients waiting area telling us how much of their time we've wasted not turning up for appointments. Why does this make me mad? Well I've been TRYING to cancel a follow-up appointment for a hospital test, only because an appointment for said test never arrived. But each time I phone I'm told I'm tenth in the queue, so I wrote to cancel the appointment two weeks ago, only to receive yesterday a useful text message reminding me of my appointment! The text message gave me a new number to ring if I no longer needed the appointment, or I could email if I liked. I rang the new number but got the same recorded message telling me I was tenth in the queue; I emailed, only to be told by my server that the format was wrong. So I decided the only way to cancel this damned thing is to go to the hospital Outpatients dept in person. And WHO'S time is getting wasted???
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