Quote:
Originally Posted by Skybird
What'S the problem?
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To make a long story short.
I have a game with the disks and the authorization code (I don't pirate)
I can't play the game because Steam sends me a message that the game is not loaded onto my Steam account.
When I try to load the game on my Steam Account, I get a message that Steam can't install it because it is already loaded on my account.
When I try to uninstall (or what ever the proper term is) to remove the game from my Steam Account, I get a message that Steam can't remove my game from my account because it is not installed.
Kind of a circular problem. The problem is clearly that something in my account is corrupted and one "part" of my account has the game installed and another "part" of my account does not have the game installed.
Simple fix, just get Steam to fix it...... When I contacted the Steam customer service (service in the same context of a bull and cow) they actually told me that my problem could not happen. When I explained that I tried doing that, they assumed that the problem was that I did not understand the web interface and transferred me to a help desk who stepped me through it like I was a simpleton.
When it did not work, as I have found out multiple times, the "help" desk told me "it is not a steam interface problem. It is probably something with your account". really?
Back to the account no-help desk and they once again, and with some unnecessary attitude, told me that my problem simply could not happen.
I danced with Steam about this for a month or two and then gave up. I don't buy games with Steam and I accept that I can't play the newest games. But there are still many older games that are still fun and don't require Steam.
I still don't understand why a game where I have all the physical disks and the cryptic authorization number requires Steam.
Anyway, believe it or not, this IS the short version.
Happy that many many others have no steam problems. In theory, it should be a good business model. I guess I was one of the unlucky ones to have a problem that "simply can't happen".
