To be fair, my sister worked in a nursing home for quite some time. The only thing she said was family members did not make enough visits. Their elderly moms/dads, etc were left wallow. Everyone in her facility was treated with respect and dignity. Eventually she quit because each week one of the patients would pass away. Often these folks befriended her. Let's face it, you see them everyday. It became depressing for her knowing the folks will pass on at any given moment.
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