Quote:
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However, Schwarz says don't expect leaps in service ... "Typically the airlines offer you service that's good enough that you won't refuse to fly them in the future, but not much better than that," he said.
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LOL
Its not only in the USA. Recently while flying a Qantas flight to Melbourne, a male attendant barked rather loudly at a pax waiting by the toilet "Are you coming or going?!!"
I work at Cathay Pacific and even in Y class you are treated like a king. However on the downside they mandatorily retire female flight attendants at 40 years old. I guess when you fear for your job the service improves.