After re-reading your initial post I have to ask a question. Are you doing tech support for COMPANY computers?? Or are you selling the tech support services to end users?
As with all cases where ethics or involved, let your conscience be your guide. The fact that you brought it up means you see it as wrong and you disagree with the situation. Talk to your supervisor and let ask him if this is how the company operates.
To answer your question:
Myself, when I find that someone has pirated software, I inform them that they are on their own. If they have the brains to install a hacked version of windows, they have the brains to figure it out for themselves.
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