Quote:
Originally Posted by Oberon
Aye. Having worked in the industry (and still with one foot in it) I can see how mistakes like that can be made due to poor communication, poor training and sheer exhaustion. However, rather than address those, it will most likely fall on the person who served the drink or took the order and they will carry the can right the way to the job center and/or their agency.
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Sad but true....take it out on those lowest in the pecking order.