This is not exactly a computer security issue, its the stupid guy on apple support, who did not fully verify the identity of the caller before resetting the password.
I mean, humans are always the weak link, and apple employees should be further trained to resist social engineering attacks.
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Why use a software which is able to do this in the first place?
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It helps if you lose your computer. Many enterprises have that kind of policy. In fact, I beleive you can do the same thing with Motorola devices (Through moto-blur), Blackberries (through a BES or your blackberry account), and Windows Phones (through your Microsoft account)