I really do empathise with you Frau K. I've had internet connections in Canada, Northern Ireland, mainland UK and Germany and have always had issues. Fortunately in most cases I've had decent customer service and they've managed to sort me out. It sounds like you either got one of your providers trained monkeys (if A is wrong do B. If B doesn't work do C etc.) or an independent sub-contractor who will have charged your provider for the substantial amount of work he did at your place regardless of whether he solved the problem or not.
At least you have an interim solution, and fingers crossed for your provider getting their arse in gear and sorting you out.
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