I don't have my own server so I don't know the answer to that. However, from what I gathered on your post and what I posted from a definition...I feel they were giving you a line of crap for terrible service. Are they going to provide you with either a refund or knocking off a few months of payment for this issue?
Another thing...can you ping the sites that you are attempting to connect to? First, do a ping to verify connectivity to the websites and then do a tracert from the command prompt and that will show your hop history. With that information, your ISP can't argue if they aren't doing their job correctly.
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