I agree with the article, unless there is evidence that organizationally this was a policy, it boils down to one stupid employee doing something stupid.
I think people have already made up their minds whether they will or will not do business with this company. This story is really not going to change too many people's minds.
It won't change mine.
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abusus non tollit usum - A right should NOT be withheld from people on the basis that some tend to abuse that right.
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