Well, I do appreciate Jamie doing me the favour of making the inquiry...and am not at all surprised he's doing so. That's the sign of a professional who's passionate about their product and wants to ensure that paying customers are satisfied.
I don't quite get the whole "customer asking for the continent" comment. I'm not demanding that someone deliver the game to me riding a white horse this afternoon; merely, an email or phone call saying "yeah, sorry, we're running a bit behind, we're trying to find out what's going on."
I'm very glad (not to mention a wee bit envious
) that most people have gotten their product in a speedy fashion. Like James has said, I'm probably just got unlucky. It happens. But from what I've seen, the communication lines in dealing with a customer-service issue is flawed. It's not a disastrous issue, but it is an indication that a systemic flaw exists in how SF services their product. Having a constructive critique on how to improve something isn't whining, it's an attempt to solve a problem. When my clients vent about something that they don't like about my company's service, I make sure I listen and do my best to resolve the problem. And a lot of times, those customers made some good suggestions; one of them involved how we tell them about back-ordered or delayed product. It cost us some coin to update our systems, but it's improved our service.
Enough said. Jamie said he's looking into it. That's good enough for me. Sorry for having gotten everyone riled up.
Cheers,
Cale
P.S. James, you mentioned Steam. Is that a new online method of ordering?