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"To those contemplating ordering DW online from Strategy First: don't expect quick service ."
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Your comments were reasonable up to this point. You have no business making a statement like that, unless you know your case isn't exceptional, which you do not.
It's tough you've experienced a delay, but to condemn a company's whole logistics effort on the basis of your order being delayed - despite the possibility that it is nothing to do with SF - is completely unreasonable.
Cheers
James