Originally Posted by Sailor Steve

We have a dedicated forum just for this kind of post here:
http://www.subsim.com/radioroom/forumdisplay.php?f=172

Neal also has a sticky thread concerning this issue here:
http://www.subsim.com/radioroom/showthread.php?t=185237

It looks to me like you're not limited by the parameters in that post, so I'm not sure what the problem is. You could PM Neal directly, but he gets a lot of those and might not be able to reply anytime soon.

I suggest that first you log off and back on and then try again, on the off chance that it's just a glitch in the system.

If that doesn't work, create a thread in the "Comments To Subsim" forum and be sure to mention the fact that you haven't tried to download anything but that one item, and also that you obviously are a regular poster. It will get sorted out somehow.