Ah the joys of automation...
Whats even more discracful is that there is a premium rate support number for UBI in Au -1902 262 102 charging a whopping $2.48 per min!
So a 10 min converstion will come to roughly the same cost as Silent Hunter V itself. And I'd imagine it will patch you though to a third party call center agent who is not too bright, so 10 minutes is optimistic.
Hopfully at some point one of your emails will actually end up getting read by a human being with an ouce of intelligence
Good luck.