Did the waranty company ever claim that her car was not covered? A person can choose to have multiple warranty on their car at the same time (not a practice they would recommend).
If they did not lie, then what they did was legal. They offered to sell a warranty and she bought it. Based on the information you posted, it does not seem that they are dishonest
As for manipulative? Sure, but that is a part of marketing. The women should have done a little bit of research on her current warranty but she gave in to a high pressure sales pitch. Buyer beware.
Predatory, only if you could demonstrate that the death of her husband somehow triggered this sales pitch. If not, then I would not say they were predatory, just a manipulative hard sell sales office
I was looking for an extended warranty for my new vehicle. I got contacted by this very high pressure company. Boy were they good. I could easily understand some one with less sales resistance than I falling for it.
It sounds like a slimy telemarketing based company that relies on the hard pressure sales and she, unfortunately bought in to it.
Shame on them, but at the same time shame on her.
They were slimy and she was unwise.
__________________
abusus non tollit usum - A right should NOT be withheld from people on the basis that some tend to abuse that right.
|