There are supply ships, but as I said.. they travel. A lot. But if there is one in you area of operation when you request the resupply, he will give you the rendezvous coordinates. So nobody deny your request and this is not a bug. Simply, the ship is just to far from you.
Maybe we should rephrase the radio guys answer from "sorry, they denied our request" into "sorry, the ship is out of range".
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