Ok, a few pointers that might help.
Sometimes the gun crew will not automatically load a shell for the first shot and you have to do it yourself. Press F11 to man the gun yourself and just click the shell icon on the bottom right of the screen to reload it manually and then you can switch back to the bridge and leave it up to the crew to fire and reload from there.
Also check that your crew have been ordered to 'fire at will' under the deck gun commands (Watch officer), and check the range they have been ordered to fire at.
You can designate a target for them from the bridge by using your binoculars to look at the enemy vessel, centre the view on it and press space. You should see a yellow triangle under the target now, which means your deck crew will hopefully shoot it.
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