Quote:
Originally Posted by tater
Very well played, I would use them again without hesitation. There are always things that can go wrong, and their proactive stance of making it better without me even asking was exactly the right behavior.
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Exactly the way to handle that situation. Even since they screwed up, the right handling of those situations will keep you as customer. In fact, bad experiences that were salvaged by good CS will create new customers, as I think some of us would be inclined to use that service now when we go to SF.