If you have a solid contact, and are actually able to get the "send contact report" button to work, you should get a reply from BDU. I know you do in GWX. Although, I have never seen it say anything else other than you're on your own.
But for that button to work, I've found you have to be on the surface, and in decently strong visual contact with the convoy.
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Luck is a residue of Design.
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