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Originally Posted by Penguin
Well good pay seems to be the exception in this job. When the money is right it would be ok at a call centre, as I would see it as a compensation for bad work conditions.
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Yes, one way to look at it.
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@Feuer: what's a phone claim? a complaint or something else?
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It was for Social Security. We called it 'First Contact', in which a new claimant rang up and said they wanted to apply for Unemployment Benefits.
We took down their details, employment cease date, basically a lot of info to establish wether they were even eligible for the payment. Then, and only then did we advise the customer that they needed to front up to a Service Centre to provide ID and Seperation certificate from employer, bank statements to prove you aren't a millionaire, etc etc.
We would usually need to complete this first contact on the phone within 5 minutes. Or less.
Was tough but doable.