The title of the article is bit lurid, isn't it?
I am sure only few people loose limbs at a call centre or are near starvation, so the comparision to 19th century factories is a bit far...
I know of the conditions there, that's why I always try to be polite and friendly when I call one. It's different however when some #%§§&§$% disturb me by calling me.

I have no mercy with people whose job is to bother other people.
Quote:
Originally Posted by from the article
Around one third of call centre staff now have a university degree
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and this is nothing to be proud of, it's more of a sign how bleak the job market of today looks.
Personally I would prefer to work in a butcher shop (I'm a veggie) than in a call centre treadmill.