SUBSIM Radio Room Forums - View Single Post - Will continue to release patches for SH5?

rickidoo · 12-11-10, 07:51 AM

Erdem - I don't agree that the community shot ourselves in the foot on SH5. UBI simply made some terrible business judgements both before and after release. A stunned simmer community was simply trying to understand how and why such an experienced company could stray so far from the fundamentals of good customer service. It's not that we wanted perfection right out of the gate. But we did have a right to expect the fundamentals of the game to basically be in place and to work.

I remember looking at the comments on Amazon.com just a few days after release. The user reviews were more than horrid; they were rabid. So many people felt "taken" and disappointed, almost on a personal level, by this company. I think that more than anything else the community felt we had been the target of a "bait and switch." This fueled a level of anger in a game that I simply have never seen before or after. (bait me with a well respected franchise, then switch it with a hollow unfinished game and then follow up with just minimal support.)

I am personally very thankful for the work of the many fine modders that have given their time to help the community improve this sim. I wish we could pin a medal on every one of them. With the right mod combination, the game beats SH3 and 4 hands down.

But I just feel so sorry for the grandpa who purchases a game for his son or grandson, only to have it be a wrecked mess. Not everyone out there has the ability to benefit from the wonderful work of the modders. Those people have truly been taken advantage of. As have we.

12-11-10, 07:51 AM	#14
rickidoo Watch Join Date: Sep 2007 Posts: 27 Downloads: 417 Uploads: 0	Can't Blame SubSimmers for SH5 Failure Erdem - I don't agree that the community shot ourselves in the foot on SH5. UBI simply made some terrible business judgements both before and after release. A stunned simmer community was simply trying to understand how and why such an experienced company could stray so far from the fundamentals of good customer service. It's not that we wanted perfection right out of the gate. But we did have a right to expect the fundamentals of the game to basically be in place and to work. I remember looking at the comments on Amazon.com just a few days after release. The user reviews were more than horrid; they were rabid. So many people felt "taken" and disappointed, almost on a personal level, by this company. I think that more than anything else the community felt we had been the target of a "bait and switch." This fueled a level of anger in a game that I simply have never seen before or after. (bait me with a well respected franchise, then switch it with a hollow unfinished game and then follow up with just minimal support.) I am personally very thankful for the work of the many fine modders that have given their time to help the community improve this sim. I wish we could pin a medal on every one of them. With the right mod combination, the game beats SH3 and 4 hands down. But I just feel so sorry for the grandpa who purchases a game for his son or grandson, only to have it be a wrecked mess. Not everyone out there has the ability to benefit from the wonderful work of the modders. Those people have truly been taken advantage of. As have we.