Sound like two destroyed tubes. If auto was off they would still load in port automatically in the tubes.
What he could try is to cut auto off and see if one would drag over. Obvious, it won't drag in one swoop, but you'll see it loading over time.
I had it happen too many times my tubes get damaged or destroyed and it won't show up on the damage meter. Still, they usually load if damaged.
Might could look with the cam and see if two of the tubes are destroyed on the outside, but graphics can be funny hear if you refit or reload a save. One thing bad about reloading a save is it clears the damage board, but the damage is still there.
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