In an ideal world, the community manager should represent the customer, like an advocate. His major role would be mediating between the community and the company.
If they put up the effort to hire someone maybe there's some hope they'll listen. Otherwise it would have been cheaper to just publish some announcement on their site.
Quote:
Originally Posted by Navarre
The question must be what happened to the former Community-Developer "GKane"?
He went silence and left the community right after the release of SH5! 
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He played the RC and saw it coming