Sorry to hear your bad start, very frustrating, I also had a few glitches and had to re-install the Asus installed Win7 prog. I backed up the reinstall on DVD in case of future problems and it took FOUR yes 4 discs!!!. Damn thing (Win7 home) comes with MS Office that you have to "buy" an activation key to enable - I didn't, so it bloats the system unnecessarily I think!!
Looks like they are reverting you back to square one with a recovery disc. Hopefuly this will sort the problem and you will be able to enter your own details yourself after recovery - best of luck mate.
All the Best - Mort
