Ultimately what they are probably going to tell you is that the game is 5 years old and they no longer support it, or at least they won't support it for operating systems past Windows XP.
You
might, if you are nice and can talk to the right person, get them to send you a free, new, copy of the software DVD.
If you email them a picture of your current box, manual, and DVD, proving that you do, in fact, own it, they might be more sympathetic.
If you are serious about this, I recommend, and yes, I am serious, a call or email directly to the CEO of Ubisoft. You are wasting your time talking to phone drones who are not empowered to do anything.
CORPORATE HEADQUARTERS
28 Rue Armand Carrel
Montreuil-sous-Bois, Ile-de-France 93108
France
Phone: 33 1 48 18 50 00
Fax: 33 1 48 18 52 82
You might try guessing at his email address. Possible guesses:
yves.guillemot@ubisoftgroup.com
yves.guillemot@ubi.com
yguillemot@ubi.com
yguillemot@ubisoftgroup.com
My advice is to write a polite, professional letter. Explain that you own the software and, because of the StarForce copy protection, it will not run under Windows 7. Ask for a new copy of the software without the DRM.
It will probably help if you speak French or can get someone to write it for you in French.
Steve