1st one: Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.
We will assume your issue has been resolved if we do not hear from you within 48 hours.
Thank you for allowing us to be of service to you.
next one: We have not heard from you concerning your request for support in the 48 hours since we sent you a response. Consequently, we have changed the status of your question to SOLVED.
Those were mails returned from UBI after their server break downs.
Now how about my compensation
Mud