Quote:
Originally Posted by BigBANGtheory
I posted this in another thread, but it seems appropriate for this topic also. Bottom line return the game to the store and let the UBI argue it out with the likes of Amazon...
Shops have a policy of 'do not accept returns on opened software' for obvious reasons, however a shops policy does not effect your consumer rights (which is dependent on where you live of course).
To put it bluntly if you take an opened game back to a store the manager will (unless instructed by their head office) not budge an inch. What you need to do is write a letter to the retailer's head office explaining that you wish to return the game for the following reasons with proof of purchase in return for a full refund and their failure to act on this within 28days is a breach of your consumer rights.
In the UK this is called:
Sale and Supply of Goods Act 1994
I speak from personal experience, in my case I returned a retail version of Crysis cos the DRM system stopped the game working with my DVD drive. I got the usual sh*t from the store manager but 2 weeks later after writing them a letter explaining how they breached my consumer rights not only did I get a full refund I additionally got vouchers totalling the value of the game.
Most people do not understand their consumer rights and are taken advantage of. Now you know different, exercise your rights if you feel its the correct course of action for you.
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Absolutely, I've returned many games in UK. It doesnt matter that retailers put caveats on some types of return, you have statutory rights and their caveats cannot over-ride those legislated rights. They might make a fuss but you will get your money back, just dont be put off because of the hassle.