At least you people got a manual. My regular edition had a card with the cd-key, the game disk and some documentary dvd I haven't looked at yet.
The manual I read came in pdf form.

What a joke that was. Doesn't even have a picture of one ship in it. I was hoping to at least print off a recognition manual. They didn't put any effort into the manual whatsoever. Even things they did try to explain just had a reference to a picture on the page that was too low of a resolution to make anything out.
I should have just bought it off of Steam when it eventually goes on sale for $20 and kept playing SH IV.
I haven't even mentioned the game itself. What a buggy mess.
I was willing to cut UBI a break, DRM warts and all. But they have failed hard. They shouldn't just be apologizing for DRM service issues, they should be apologizing for the whole product, start to finish.