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Old 03-04-10, 10:38 AM   #22
Lord Zimoa
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Join Date: May 2009
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Gamersgate purchase and download was very fast. But...there is a problem with the Ubisoft installer. I have informed Gamersgate and Ubisoft of the problem. Will keep you updated. I await some tech support.

Hi,

I have purchased and downloaded Silent Hunter 5 Collector`s edition at Gamersgate.


All was very smooth. But after download I cannot get the installer to work.

I see the install menu, but when I hit install it just does nothing.

To be sure I have re-downloaded again. But alas the same problem. The game wants to install but than stops with this error.

This time I have kept the backup files and when I try to use the installer or launcher I get a Windows error.

>Setup\setup.cpp(143)
PAPP:
PVENDOR:
PGUID:
$15.0.0.498
@Windows Vista Service Pack 2 (6002)
IE 8.0.6001.18882

My OS is indeed Windows Vista Ultimate 64-bit.

This is clearly a Ubisoft installer problem.


I have reported this problem to Gamersgate, together with all necessary info.

Send my Dxdiag to Gamersgate, together with a picture of the installer error.

Should I mail them also to Ubisoft tech support?

It looks like problem lies within the Ubisoft installer.exe.


Just in case here is my Dxdiag

http://rapidshare.com/files/358832999/DxDiag.txt



Please advise.

Thanks,

Tim
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