Yes, clean it well. If you have another drive, try that one. Your drive should try to read it several times, before you get the error, so you should hear it working. Finally, if it can't read, you'll get this error. So it's a bad or dirty disc or the drive itself may be going bad.
Some say use mild tooth paste for small scratches, then window cleaner.
Sometimes they get scracthed just taking them out, who knows, but they should send you a replacement.
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