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The problem was and is the fact that the game is not really accessible even with AC because of lack of tutorials, and a well thought out manual. On top of that comes the lackluster promotion of the game by SCS and its various publishers.
On these points I agree 100%.
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I agree 100% #2, and I feared this would be an significant hurde at the very start of the whole DW story.
I always felt like there should be a solid way to help new players understand the game mechanics (witch is the basis to enjoy it).
Personally I find the fat manual not so usefull. As a fact it failed to help me out in using the frigate, and a lot of other little things that I had to figure out by myself or asking here in the forum.
For such a sim, IMO, the support is critical. The manuals and the tutorials, as said, are (IMO) not detailed enought (not sufficent).
The solution (theorical) could be to make this forum an official reference for any understanding issue, but then it must be very clear to the guy that has the CD in his hand.
Another (theorical) solution would be to incite the buyers to join some virtual navy, as those orgs are great in introducing new players to the sim.
The problem of both solutions is that they are theorically valid, but troublesome to insert...
Basically the idea is that most players "wont' make it past the learning burden" if not DIRECTLY helped.