Quote:
Originally Posted by AVGWarhawk
I agree. A defect is a defect is a defect. Announcing it as a defect and will cover the product under the defect should carry on as long as that particular product is still functional and will remain functional when the defect rears its head and repairing the defect will have continued use of the product. In short, HP is saying grab your ankles and tough sh!t. Bad business. I would go after them if for anything some sort of satisfaction. A nice discount on a new computer or something of that nature. Damn the torpedoes, full steam ahead.
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Been there--done that. And I'm good at getting what I want from TS CS people (I've been a manager of both so know what to say). Trying to get satisfaction from HP isn't worth the frustration you'll have to endure. I get angry everytime I read about them sticking it to another customer. Let your next purchase do the talking as well as what you tell your friends.