You are clicking the "rescue" icon, aren't you?
If you click the binocular icon, then click the last Icon on the right (life preserver ring) you should be able to pick them up.
You need to be viewing through the binoculars, and you need to have the target reticule red, or targetted on the survivor, before the icon will light up and let you use it.
Other than that, it's got me stumped.
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