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porphy · 03-24-09, 06:28 PM

But Skybird, you do get something for the fee. The resolution process doesn't cost extra, should you use it. True, it's not a special insurance in a strict sense or some extra legal force behind this, which some may think. And of course paypal doesn't do all this to just to be nice, clearly their reputation and commercials in this area are closely connected to how well trusted their service will be by buyers and sellers. If they can't handle disputes and claims well, no trust, less users, less money for profit. I think it's a good thing that paypal cases are looked into, but I don't think it's right to say that paypal tries to make you pay for nothing with their service.

But if you pay or receive payments through Paypal, there is a clearly stated process for both disputes and claims between buyer and seller, and both have been verified to actually be the persons to hold the account connected to paypal. And if you as a seller get a chargeback for money, this process originates from the credit card company anyway, so paypal only handles the resolving process as they did the transaction.

As in every dispute things can go wrong, you can get unfair judgements etc. this clearly goes for paypal as well, to think otherwise would be naive, but you see these unfair cases all the time when customers and sellers or companies get in a dispute. And it might be worthwhile to remember that paypal can not know in advance who is right in a dispute or a claim, hence the rigid demands on sellers and buyers when they enter this process. You can't be a sloppy buyer and hope for money back, and you can't be careful enough as a seller to ensure you have absolute proof that you did ship the item and ensured it would arrive at the right address.

If you pay any other way, you have the same legal rights, but how would you proceed to get money back for goods that never arrive or is significantly different from the description, or even a fake item? Or if you have an international buyer pulling back transferred money via the credit card company because they argue the item never showed up? I don't think paypal is perfect, but I think there are some real advantages to use that service when buying and selling things on the internet. It seems to me, that if you want to con other people, there are more hoops to jump through before you can set someone up. (For the record, I have never been involved in a dispute or claim so this is purely outside observations about how paypal works.)

But it's still the "internets", so you have to be conscious about that everything that looks too good probably is, as the saying goes.

cheers Porphy

03-24-09, 06:28 PM	#1
porphy Commodore Join Date: Nov 2002 Location: Sweden Posts: 603 Downloads: 4 Uploads: 0	But Skybird, you do get something for the fee. The resolution process doesn't cost extra, should you use it. True, it's not a special insurance in a strict sense or some extra legal force behind this, which some may think. And of course paypal doesn't do all this to just to be nice, clearly their reputation and commercials in this area are closely connected to how well trusted their service will be by buyers and sellers. If they can't handle disputes and claims well, no trust, less users, less money for profit. I think it's a good thing that paypal cases are looked into, but I don't think it's right to say that paypal tries to make you pay for nothing with their service. But if you pay or receive payments through Paypal, there is a clearly stated process for both disputes and claims between buyer and seller, and both have been verified to actually be the persons to hold the account connected to paypal. And if you as a seller get a chargeback for money, this process originates from the credit card company anyway, so paypal only handles the resolving process as they did the transaction. As in every dispute things can go wrong, you can get unfair judgements etc. this clearly goes for paypal as well, to think otherwise would be naive, but you see these unfair cases all the time when customers and sellers or companies get in a dispute. And it might be worthwhile to remember that paypal can not know in advance who is right in a dispute or a claim, hence the rigid demands on sellers and buyers when they enter this process. You can't be a sloppy buyer and hope for money back, and you can't be careful enough as a seller to ensure you have absolute proof that you did ship the item and ensured it would arrive at the right address. If you pay any other way, you have the same legal rights, but how would you proceed to get money back for goods that never arrive or is significantly different from the description, or even a fake item? Or if you have an international buyer pulling back transferred money via the credit card company because they argue the item never showed up? I don't think paypal is perfect, but I think there are some real advantages to use that service when buying and selling things on the internet. It seems to me, that if you want to con other people, there are more hoops to jump through before you can set someone up. (For the record, I have never been involved in a dispute or claim so this is purely outside observations about how paypal works.) But it's still the "internets", so you have to be conscious about that everything that looks too good probably is, as the saying goes. cheers Porphy __________________ "The only remedy for madness is the innocence of facts." O. Mirbeu "A paranoid is simply someone in possession of all the facts." W. B.