You could get this for $30 vs. a $100 phone call and have other uses for it. I use mine for work and backup shared folders on my Windows Home Server to hard drives that came out of "junked" PCs that I remove hard drives from:
http://www.microcenter.com/single_pr...uct_id=0288075
It has connectios for laptop hd's [2.5"] and [3.5"] desktop/tower hd's.
I use this gadget almost everyday on "fried" PCs/laptops. If you shop around at the stores [not online], you can get it around $21.99.
In the interest of data safety:
You turn the laptop upside down. You DON'T have the A/C power cord in. You REMOVE the battery. Get yourself a tiny Phillips screw driver and "guess" which compartment has the hard drive in it - usually on the left/right side or the front - depends on the manufacture.
Remove the hard drive [sometimes a real challenge] and connect it to the above. For a laptop [ONLY], you don't use ANY power adapter on a laptop 2.5" hard drive; desktops are a different story - they need power.
Plug it into a USB port and start copying/pasting.
This might save someone else the money/the headaches/the nightmare ?