I once posted a critical customer feedback at amazon, and although they delivered another product than advertised or ordered by me, but the thing also being of bad quality and the company refused to answer to my attempts to contct them directly, they immediately threatened to sue me.
It has become common practice to intimidate the other these days. and customer service and friendliness is detoriating in many cases, too (but not in all, to be fair). Ebay lately chnaged their rating system, to prevent customers not posting bad feedback for fears of retaliatory scoring by the accused company or salesman. While it weakens those honest guys doing business in fine ways, I saw no alternative to that step to battle such black sheep. Unfortunately they are no longer just a rare exception.
Needless to say that I posted several more bad news about them, all within legally untouchable limits so that they wanted to sue me, but could not. amazon later deleted some of them, but I think more than just a handful of customer had time to read them. That hardly is a decisive victory, but it delivered that crappy company some pain in form of some lost potential customers. Hope the next meteor striking earth hits their HQ.
