Cant say Im really supprised.
I found Circuit city to be arrogant and inflexible they felt they were the 'be all to end all' of electronics retail.
Their prices were not that good, their staff were snooty, and support
Just try to call a local store to check on availablity of a product... good luck.
Trying to be a 'high end' hoity toity botique in a sluggish economy is not a good buisness model.