I can't launch the game!
 

retail DVD Version

I have an Internet connection and I am connected.

During installation, it didn't request the install keycode.:06:

When I try to launch the game, I get this error message:


"An Internet connection is required to play this game. Failed to connect to the Ubisoft master servers. Please verify that your Internet connection is functional and try again."

I disabled the firewall and launch the game, it failed again!:damn:

what's wrong?

Do you use ZoneAlarm by any chance?

NO.

Can you look into Program Files (or Program Files(x86)) \Ubisoft\Ubisoft Game Launcher

There's a number of txt log files over there that could provide information on errors encountered.

:o Please correct me but do you mean that as default SH5 installs to Program Files / Program Files (x86) folder? I thought that was not recommended. :oops:

No, thats just where the ubisoft game launcher sits.

launcher_log.txt



--------------------- Network information ----------------------
Network summary:
! Found a LINK-LOCAL network card. You may have connection and/or DHCP errors.


!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
! Network problems where detected - you may experience problems connecting to the Ubisoft servers. !
! There is no general solution to the problem(s) listed above. !
! Please contact your internet service provider for help. !
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!



2010-03-28 16:24:01 [3884] [DEBUG ] main.cpp (953) : creating instance mutex
2010-03-28 16:24:01 [3884] [DEBUG ] main.cpp (960) : waiting for existing instance mutex
2010-03-28 16:24:01 [3884] [DEBUG ] LoginHelper.cpp (118) : Failed to decrypt the user password
2010-03-28 16:24:02 [2600] [DEBUG ] PatchDownloader2.cpp (312) : failed to open oldfiles.txt
2010-03-28 16:24:02 [2480] [DEBUG ] HttpProxyConfig.cpp (289) : Testing direct connection to static3.cdn.ubi.com
2010-03-28 16:24:02 [2480] [DEBUG ] HttpProxyConfig.cpp (304) : Successfully resolved static3.cdn.ubi.com
2010-03-28 16:24:02 [2480] [DEBUG ] HttpProxyConfig.cpp (316) : Successfully created direct connection to static3.cdn.ubi.com
2010-03-28 16:24:16 [3884] [DEBUG ] main.cpp (1155) : stopping launcher

Are you using a firewall?

I disabled the firewall .(not uninstalled )

Ok, a little comm. check.

Can you successfully ping these IP addresses:

1) 87.248.202.133
2) 87.248.202.139

Hello,
or as UBI's eMail to me proposed:

"Did you plug in your internet connection ?"

:dead:

I guess i will listen to SH3's BDU command:
"Be more agressive! "
towards UBI.

Greetings,
Catfish

I had a simular problem,I was able to connect to internet no problem but couldn't connect to UBI server,turns out my Motorola SB900 Cable Modem/Wireless Router combo had a blocked port that I couldn't get past.I've changed it out and I'm able to connect without any issues.

http://www.subsim.com/radioroom/pict...pictureid=1614


http://www.subsim.com/radioroom/pict...pictureid=1615

OK, thanks for that.

What OS are you using?
Check again if the firewall isn't blocking some ports.
(I've seen cases after a third party firewall was disabled, the windows firewall took over).

For XP you can check it by looking at the LAN network properties settings (in the advanced tab).

For vista/windows 7, I don't know exactly where they have stored that setting.

Was that perhaps port 22406 you had to open?