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-   -   Starforce Posts Their objections to Toms Hardware Article (https://www.subsim.com/radioroom/showthread.php?t=85846)

Gizzmoe 10-26-05 07:09 AM

Quote:

Originally Posted by Col7777
Gizzmoe, am I wrong here or what, you say it makes a system wide change, well won't that also effect the writer too?

Yes. But you would only use the writer to write discs, and SF wouldn´t damage that drive if you don´t read from it and if you don´t leave media in during a reboot. If Soulcommander is right the biggest problem is the boot process and only then if there´s a disc in the drive.

Cheapskate 10-26-05 07:36 AM

Quote:

Originally Posted by Gizzmoe
Quote:

Originally Posted by Col7777
Gizzmoe, am I wrong here or what, you say it makes a system wide change, well won't that also effect the writer too?

Yes. But you would only use the writer to write discs, and SF wouldn´t damage that drive if you don´t read from it and if you don´t leave media in during a reboot. If Soulcommander is right the biggest problem is the boot process and only then if there´s a disc in the drive.

Am I totally " out of order" in believing that SF shouldn't damage ANY drive....EVER ?

stratege 10-26-05 08:17 AM

Quote:

Originally Posted by stratege
Quote:

Originally Posted by Soulcommander
Quote:

Originally Posted by Gizzmoe
Quote:

Originally Posted by Soulcommander
Its a bit hard to try the latest update when its been determined that the drive died because of Starforce.

How can you be so sure that SF killed your drive?

That information along with others info is and has been gathered. In alot of these cases the drive in question would spin up very very fast and for a prolonged period of time when the computer is first booted up. We are still gathering info...People continue to write and almost every letter I get its almost the same scenerio. Look at the recent poster in here. It happend after the install of the game. But would the normal person ever think it was the game or part of it that would do that? Heck NO! I didnt...

But this post is not a debate over if it was SF ..IT WAS! I would like to stick to the topic.
Also...Plextor got my drive and have never seen anything like this before. Its many many documents that I have recieved from many people. There is NO doubt that it was SF that did this. NO doubt.




I, unfortunatly, tried sh3 on a brand new laptop ( acer travelmate 4501 WLMi ) who was working fine, including a out of the box nero 6 (not OEM). Used it to watch vd while travelling ....

- The games stared fine, then crashed.
- I decided to updated the sf drivers, gone fine.
- After restart, realized my hardware was "incomptible" (ati mobility radeon 9700/64 was not powrfull enought )
- Used he desinstalled software AND the sf tols provided online.


Since then, i can't read anymore dvd. My drives just go spinning up very very fast, and then veryvery low ... before the reading stop's

I just don't want to resintall every thing from scratch ....



After a little thinking, i have to assume thos facts:
- before sh3 test, my laptop was fine
- after sh3 test, no more dvd movies on it.

SF is the only thing who come up to me ....

Three email + one written letter to SF, i am still waiting for support.


I am thinking to rma my laptop to acer, but, does the use of SF drivers a breach to acer eula ?? and shoulda point my finger to SF when talking to acer ???




DEAR ALL



Following an email support request directly held to starforce people, here what i did get. Must say it only took days (4), and the "fix" did work.

Thanks to all of you who did send me PM to try to help ...


direct cut and past from email:

Hello

Try going to device manager, find the IDE controllers there and uninstall them. The try rebooting, the IDE controllers should appear back. In addition, try removing the protection drivers with the tool that you can find here: http://www.star-force.com/protection/users/

If problem remains send us your system information file. You can generate such file using Start menu: Start -> Run -> msinfo32 -> save as text file.

Best regards.
-----------------
Sergei Komissarov
Customer Support Group
StarForce Technologies

The information of this letter is confidential and must not be disclosed to third persons.

wetwarev7 10-26-05 08:35 AM

Quote:

Originally Posted by Gizzmoe
Quote:

Originally Posted by jumpy
If it is proved beyond certainty that SF is or will kill my drive, then I'm not going to stand there and bend over and spread 'em for a second helping, seeing as my drive (when I bought it new) cost about 3 times as much as any damn game, I will be a very, very angry bunny indeed :stare:

Buy the cheapest DVD drive that you can get (costs less than 20€) and use that for game CDs/DVDs instead of your expensive writer, that´s the best solution.

Gizzmoe, while I certainly respect your opinion, and can recognize most of your points as being well thought out and valid, I find this apparent attitude of "Let's change our hardware to fix/avoid/troubleshoot the software bugs" to be particularly alarming. This is the reason I no longer buy 3000ad products. I feel the consumer should dictate what hardware he/she will buy and install, not the other way around.

If I create any type of product to sell to you for use on something of yours, it is my responsibility to ensure that it works correctly, not yours, and I while I might suggest some workarounds, or ask you to do some rudimentary troubleshooting regarding the apparent bug, I certainly would not expect you to buy extra hardware in pursuit of this.

AG124 10-26-05 10:35 AM

I've never heard of this until now - now I'm afraid that one or both of my burners has been destroyed and I don't even know about it. I only heard that certain burners would be disabled.

The computer on which I have SH3 installed has two burners - a 52x24x52x LG CD-RW and a ASUS DVD-RW (40 read x, 16 r/rw x) although I don't know the model numbers right now. I burned three music CDs a couple of months ago with the CD-RW and they turned out alright, and both drives can read alright. I also haven't noticed either drive speeding up to ultra speeds. I won't be able to test further until I go home in two days.

Has anyone reported problems with LG or ASUS drives? Does the problem affect read capability? Can I avoid damage by not rebooting with the disk in the drive, or not removing the disk during game play? Does it even effect CD/CD-RW drives?

Right now, I am considering removing SH3 - I never would have bought it in the first place if I had known about this. I will certainly never buy SH IV, or anything else that uses StarForce.

Syxx_Killer 10-26-05 10:47 AM

Boy, I sure hope my drive is ok. I'm not sure if it is or not. I built my new computer back in March. I used the DVD-RW drive very little, because I didn't have many programs to install at the time. Shortly after, I got SHIII. My drive doesn't make a loud whizzing sound when I boot-up - even with a CD in the drive. It does make a loud whizzing sound when a CD starts or Autoplay kicks in. I've been figuring it is the nature of the beast (reads CDs at 48x). It is a Lite-On Dual Layer DVD-RW.

http://www.liteonamericas.com/us/DVDRW_1673S.htm

So far I can burn and read discs ok. If it dies I will be quite unhappy, to say the least. The only game I have with Starforce is SHIII. Chances are I will not get any other game with SF (even if that means no SHIV). :cry:

Gizzmoe 10-26-05 11:01 AM

Guys, it isn´t even clear if SF really can destroy drives! For me it´s still some kind of urban legend. Soulcommander has unfortunately ignored my question about how many people reported destroyed drives to him and if that number is much higher than the usual failure rate of such drives. He simply thinks that SF killed his Plextor drive, but he has no proof.

The Avon Lady 10-26-05 11:09 AM

After reading through this thread, I'm also not convinced at this point that SF can physically ruin hardware.

I've had 2 DVD burners replaced in recent machines. Neither had SF installed on them.

That being said, it's obvious that SF is agressively intrusive and certainly interferes with many a system's software/driver functionability.

AG124 10-26-05 11:31 AM

I have had a lot of CD-ROMs wear out for no reason - they're still in a pile next to the rest of my old computer parts (I never throw anything out). But you're right, we don't know for sure what's happening.

I have also noticed my 5.25" floppy is not working properly anymore (yes, 5.25"). All disks show up as blank 1.2MB, whether or not they are actually 360Kb or have information written on them. It worked fine until about a week after I installed SH3. I also noticed that since installing the game, occasionally when accessing games on CD or DVD, the 5.25 floppy starts up as if there is a disk in it. Meanwhile, a different 5.25 floppy on another of my computers with Windows XP Pro works fine.

Weird...is this some side effect no one knows about? I doubt the floppy is destroyed though - disks still can be read even if they show up with the wrong format and without information on them. Of course, an old 5.25 floppy from a discarded 486 isn't worth as much as a new DVD-RW ($0 compared to $80-$150).

Anyway, I would really like to know if my optical drives are in any danger. Even if they are all right now, maybe they could be destroyed in the future. I might have to remove the game anyway - I can't take a chance on $300 worth of hardware.

Gizzmoe 10-26-05 11:41 AM

Quote:

Originally Posted by AG124
Anyway, I would really like to know if my optical drives are in any danger.

No, I don´t think so. You wrote in another post that you´ve never noticed excessive drive speed, there´s no reason to believe that SF harms your hardware.

AG124 10-26-05 12:28 PM

Well, is there anything I can do to keep it that way? For example, not rebooting with a disk in the drive?

Gizzmoe 10-26-05 12:43 PM

Quote:

Originally Posted by AG124
Well, is there anything I can do to keep it that way? For example, not rebooting with a disk in the drive?

Yeah, remove the disk if you like.

Soulcommander 10-26-05 01:31 PM

Quote:

Originally Posted by Col7777
I'm NOT defending SF here but I did hear that after the latest Windows service pack that some burners started to fail, has anybody else heard this?

A question to the people who have NOT had problems, how many of you actually do burn disks, may be you have a problem with your drive and don't know it yet?

Very good point sir! I have SP! installed when my drive was affected. After troubleshooting (3 reformatts) I decided to take the plunge and now have sp2 installed but no SHIII or Starforce.

Soulcommander 10-26-05 01:36 PM

Quote:

Originally Posted by Gizzmoe
Quote:

Originally Posted by Vorster
Gizzmoe how about three roms in a row. I talked to a rather afluent buddy of mine last night who has thrown away not one but three roms after the advent of SF. He though it was just normal wear and tear. But the symptoms decribed here is was common to all three. Coincidence I think not.

Yeah, it´s mysterious, but the story lacks some very important details, so it´s impossible to come to a conclusion.

Well if an apple falls from the tree that your standing under and hits you on the head you don't look at the apple and say where did you come from. And you don't look at the tree and say why are there apples on it. When countless people are having issues like this and its right after the install of SHIII with Starforce on it or soon after you don't discredit them. Ubisoft has told me there are problems related to Starforce. Please stop trying to discredit us that have problems.

Serverdaemon 10-26-05 01:36 PM

Quote:

Originally Posted by Gizzmoe
Guys, it isn´t even clear if SF really can destroy drives! For me it´s still some kind of urban legend. Soulcommander has unfortunately ignored my question about how many people reported destroyed drives to him and if that number is much higher than the usual failure rate of such drives. He simply thinks that SF killed his Plextor drive, but he has no proof.

I agree in that it very well may not physically destroy them, but it DOES appear to make them cease to function. (At which point I think most people would consider it a matter of symantics.) If it don't work, it don't work!

In my case, it don't work (burn) ever since I installed the game. IF I have to rebuild my system, (and yes, for the benefit of the person who was confused about this in an earlier post, formatting and reinstalling software IS called rebuilding), then I may as WELL go out and buy another drive. (Assuming of course that I could install it with any potential SF registry keys left in or DLL's that is)

So, destroyed or not, functionality is impaired and that is certainly enough for me, and I think most everyone else.

S


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