Can't reinstall Silent Hunter

[yellbird]

I had to uninstall and now when I try to reinstall I am getting (error 1610). I understand that is a Microsoft Installer error. Does anyone know how I can repair or fix the problem.

Thanks for any help

[shegeek72]

I had to uninstall and now when I try to reinstall I am getting (error 1610). I understand that is a Microsoft Installer error. Does anyone know how I can repair or fix the problem.

Thanks for any help
Found this on the ubi SH3 forum:
http://forums.ubi.com/groupee/forums/a/tpc/f/2881085392/m/5581009463/r/7391053563

Hope it helps! :rock:
--
http://users4.ev1.net/%7Etaragem/moon_sub3.jpg

[yellbird]

Thanks for the lead but for some reason it says my ip address cannot use that site.
Looks like one of those days ha

I had to uninstall and now when I try to reinstall I am getting (error 1610). I understand that is a Microsoft Installer error. Does anyone know how I can repair or fix the problem.

Thanks for any help
Found this on the ubi SH3 forum:
http://forums.ubi.com/groupee/forums/a/tpc/f/2881085392/m/5581009463/r/7391053563

Hope it helps! :rock:
--
http://users4.ev1.net/%7Etaragem/moon_sub3.jpg

[Gizzmoe]

Here´s the post.

Hi Sqwurl,

What exactly does the 1610 say?
ERROR 1610 The configuration data for this product is corrupt. Contact your support personnel. - ?

Have you followed all the steps for Reinstalling SH III as outlined in the SH III Community Manual – including cleaning the System Registry?

Please see: Reinstalling SH III (http://www.communitymanuals.com/shiii/index.php?title=Reinstalling_SH3).

IF you’ve already followed those steps, cleaned Sys. Registry and then attempted the Reinstallation of SH III, and it still gives you the E. 1610 – my thinking is that it’s related to an MSI Installer issue, in which case, you might like to see this article: Uninstalling an InstallShield Installation Manually (http://support.installshield.com/kb/view.asp?articleid=Q106234).

Alternatively, you could try to follow these steps, outlined by a tech, Liam – at Virtual Dr.

This error (1610) is caused by conflicting entries in the registry.

Solution or Workaround
Use a Windows Installer logfile and the registry editor to locate and remove the conflicting registry entries.

1. Open regedit by going to Start > Run and typing 'regedit'. Click OK.

2. Navigate to the HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Win dows\Installer hive.

If the Installer key does not exist, create it by right-clicking in the right pane and choosing New > Key. The name should be Installer.

3. Create a new string value (Right-click > New > String Value) within the installer directory called 'Logging'. Double-click this entry to change the Value field to 'voicewarmup'.


4. Create a new DWORD value (Right-click > New > DWORD) called 'Debug' and double-click the new entry to set the value to 7.


Select the radio button for 'Hexadecimal' and click OK.

5. Exit the registry editor.

6. Attempt to install ArcGIS. When it fails, open up the newly-created logfile. This will be located in the TEMP directory. To find out where the TEMP directory is set, inspect the User Environment variable called TEMP.

The TEMP variable in this case is pointing at D:\temp. Look in this directory for a file called MSI*.tmp.

7. Inspect the log to find out where the install is failing. Look for the entry 'last line that generated an error'. Below this will be an error and then a key (such as HKCU\Software\Microsoft\Installer\Products\74BW21D BFDBD3D11EBAE000ACC725290\Sourcelist).
The long alphanumeric string is the 'unique identifier' for the conflicting product.

8. Search the registry to find all instances of the key found in the logfile. Delete all instances of this string from the registry.

9. Restart the computer.

10. Proceed with the install of ArcGIS.
If the installation fails, inspect the new log file and repeat the process in steps 5-8 to remove all conflicting registry entries.


I hope this may help some…

P.S. “ArcGIS” is a generic term – for your purpose here, substitute SH3’s Installer in the place of ArcGIS.

Best, and BOL!
~ C.

[yellbird]

I've done everything except uninstall it manually which I won't try because it may mess up all my other programs as it stated in the warning. Guess I am going to have to wait until IV comes out that is unless I really get bored and try it. Thanks for your effort anyway.:cry:

Here´s the post.

Hi Sqwurl,

What exactly does the 1610 say?
ERROR 1610 The configuration data for this product is corrupt. Contact your support personnel. - ?

Have you followed all the steps for Reinstalling SH III as outlined in the SH III Community Manual – including cleaning the System Registry?

Please see: Reinstalling SH III (http://www.communitymanuals.com/shiii/index.php?title=Reinstalling_SH3).

IF you’ve already followed those steps, cleaned Sys. Registry and then attempted the Reinstallation of SH III, and it still gives you the E. 1610 – my thinking is that it’s related to an MSI Installer issue, in which case, you might like to see this article: Uninstalling an InstallShield Installation Manually (http://support.installshield.com/kb/view.asp?articleid=Q106234).

Alternatively, you could try to follow these steps, outlined by a tech, Liam – at Virtual Dr.

This error (1610) is caused by conflicting entries in the registry.

Solution or Workaround
Use a Windows Installer logfile and the registry editor to locate and remove the conflicting registry entries.

1. Open regedit by going to Start > Run and typing 'regedit'. Click OK.

2. Navigate to the HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Win dows\Installer hive.

If the Installer key does not exist, create it by right-clicking in the right pane and choosing New > Key. The name should be Installer.

3. Create a new string value (Right-click > New > String Value) within the installer directory called 'Logging'. Double-click this entry to change the Value field to 'voicewarmup'.


4. Create a new DWORD value (Right-click > New > DWORD) called 'Debug' and double-click the new entry to set the value to 7.


Select the radio button for 'Hexadecimal' and click OK.

5. Exit the registry editor.

6. Attempt to install ArcGIS. When it fails, open up the newly-created logfile. This will be located in the TEMP directory. To find out where the TEMP directory is set, inspect the User Environment variable called TEMP.

The TEMP variable in this case is pointing at D:\temp. Look in this directory for a file called MSI*.tmp.

7. Inspect the log to find out where the install is failing. Look for the entry 'last line that generated an error'. Below this will be an error and then a key (such as HKCU\Software\Microsoft\Installer\Products\74BW21D BFDBD3D11EBAE000ACC725290\Sourcelist).
The long alphanumeric string is the 'unique identifier' for the conflicting product.

8. Search the registry to find all instances of the key found in the logfile. Delete all instances of this string from the registry.

9. Restart the computer.

10. Proceed with the install of ArcGIS.
If the installation fails, inspect the new log file and repeat the process in steps 5-8 to remove all conflicting registry entries.


I hope this may help some…

P.S. “ArcGIS” is a generic term – for your purpose here, substitute SH3’s Installer in the place of ArcGIS.

Best, and BOL!
~ C.

[SquareSteelBar]

Hi yellbird,

use this little tool for removing all registry entries done by SH3:

http://www.filecache.de/62628196 or

http://www.yousendit.com/transfer.php?action=download&ufid=B6A370C507479281

In most cases the reinstallation will work

Greetings,
SSB

[yellbird]

I don't know what the 2nd file was doing but whatever it was it worked. A little scary because little boxes kept flipping over the screen and then rebooted but I am now able to reinstall. Thanks again for your help and if I see you waving from a ship i will not sink it Ha Ha:rotfl:






Hi yellbird,

use this little tool for removing all registry entries done by SH3:

http://www.filecache.de/62628196 or

http://www.yousendit.com/transfer.php?action=download&ufid=B6A370C507479281

In most cases the reinstallation will work

Greetings,
SSB

[robj250]

I sure wish my problem with the 44th patrol of U51 was just as easily solved. Losing U51 in her 44th patrol was like losing a best friend.

[SquareSteelBar]

Hi yellbird,

..I don't know what the 2nd file was doing... Which 2nd file do you mean?

...little boxes kept flipping over the screen... They have to do that;)

...if I see you waving from a ship i will not sink it... That's very considerate..:rock:


SSB

[yellbird]

I should have said the second link,

yousendit.com




Hi yellbird,

..I don't know what the 2nd file was doing... Which 2nd file do you mean?

...little boxes kept flipping over the screen... They have to do that;)

...if I see you waving from a ship i will not sink it... That's very considerate..:rock:


SSB

[SquareSteelBar]

...the second link refers to the same file [better safe than sorry];)

So long, mate

SSB

[Laufen zum Ziel]

Found this. Might be of help;

Description of the Windows Installer CleanUp Utility

View products that this article applies to. (http://support.microsoft.com/default.aspx?kbid=290301#appliesto)
if (!loadTOCNode) {var loadTOCNode = function(){}}This article was previously published under Q290301
Warning The Windows Installer CleanUp Utility is provided "as is" to help resolve installation problems for programs that use Microsoft Windows Installer. If you use this utility, you may have to reinstall other programs. Caution is advised. We recommend that you do not use this utility with 2007 Office system products. For help removing installations of 2007 Office system products, click the following article number to view the article in the Microsoft Knowledge Base:

928218 (http://support.microsoft.com/kb/928218/) (http://support.microsoft.com/kb/928218/ ) How to uninstall the 2007 Office system if you cannot uninstall it by using the "Add or Remove Programs" feature.
On This Page (http://javascript%3Cb%3E%3C/b%3E:void%280%29;)

http://support.microsoft.com/library/images/support/kbgraphics/public/en-us/downarrow.gifSUMMARY (http://support.microsoft.com/default.aspx?kbid=290301#)
http://support.microsoft.com/library/images/support/kbgraphics/public/en-us/downarrow.gifDownload Windows Installer CleanUp Utility (http://support.microsoft.com/default.aspx?kbid=290301#)
http://support.microsoft.com/library/images/support/kbgraphics/public/en-us/downarrow.gifMORE INFORMATION (http://support.microsoft.com/default.aspx?kbid=290301#)
http://support.microsoft.com/library/images/support/kbgraphics/public/en-us/downarrow.gifContents of the Readme.txt file (http://support.microsoft.com/default.aspx?kbid=290301#) var sectionFilter = "type != 'notice' && type != 'securedata' && type != 'querywords'"; var tocArrow = "/library/images/support/kbgraphics/public/en-us/downarrow.gif"; var depthLimit = 10; var depth3Limit = 10; var depth4Limit = 5; var depth5Limit = 3; var tocEntryMinimum = 1; #tocTitle, #tocDiv{display: none;}Expand all (http://javascript%3Cb%3E%3C/b%3E:void%280%29;) | Collapse all (http://javascript%3Cb%3E%3C/b%3E:void%280%29;) if (kb_page_object) { kb_page_object.kb_imageExpandHoverText = 'Click to expand this image'; }
SUMMARY (http://javascript%3Cb%3E%3C/b%3E:void%280%29;)When you are working on your computer and installing a new program, the installa...


loadTOCNode(1, 'summary'); When you are working on your computer and installing a new program, the installation suddenly fails. Now you are left with a partly installed program. You try to install the program again, but you are unsuccessful. Or, maybe you have problems trying to remove an old program because the installation files are corrupted.

Do not worry. Windows Installer CleanUp Utility might be able to help. You can use the utility to remove installation information for programs that were installed by using Windows Installer. Be aware that Windows Installer CleanUp Utility will not remove the actual program from your computer. However, it will remove the installation files so that you can start the installation, upgrade, or uninstall over.

http://support.microsoft.com/library/images/support/kbgraphics/public/en-us/uparrow.gifBack to the top (http://support.microsoft.com/default.aspx?kbid=290301#top)
Download Windows Installer CleanUp Utility

loadTOCNode(2, 'summary'); We have updated Windows Installer CleanUp Utility. This version of Windows Installer CleanUp Utility works correctly in all 32-bit and 64-bit versions of Microsoft Windows. If you have an earlier version installed on your computer, we recommend that you download and install this latest version.

You must be logged on to Windows with a user account that is a computer administrator to run Windows Installer CleanUp Utility. For more information about how to install and run Windows Installer CleanUp Utility, see the "More Information" section.

You can download Windows Installer CleanUp Utility from the Microsoft Download Center:

Collapse this imageExpand this image
http://support.microsoft.com/library/images/support/kbgraphics/public/EN-US/Download.gif
Download the Windows Installer Cleanup Utility package now. (http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe) (http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe)

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base: 119591 (http://support.microsoft.com/kb/119591/) (http://support.microsoft.com/kb/119591/ ) How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file. http://support.microsoft.com/library/images/support/kbgraphics/public/en-us/uparrow.gifBack to the top (http://support.microsoft.com/default.aspx?kbid=290301#top)

MORE INFORMATION (http://javascript%3Cb%3E%3C/b%3E:void%280%29;)For more information about how to install, use, and troubleshoot Windows Install...


loadTOCNode(1, 'moreinformation'); For more information about how to install, use, and troubleshoot Windows Installer Cleanup Utility, see the "Contents of the Readme.txt file" section.

When you use Windows Installer CleanUp Utility, you can perform the following functions:
Select one or more programs that were installed by Windows Installer from the Windows Installer CleanUp dialog box.

To do this, select the programs that you want in the Installed Products list in the Windows Installer CleanUp dialog box. After you make this selection, the utility removes only Windows Installer configuration information that is related to those programs.
Remove all Windows Installer information associated with the selected programs. This includes the entries for the programs in the Add Or Remove Programs item in Control Panel. Be aware that only the Installer information for that particular program is removed, not the files.Windows Installer CleanUp Utility does not perform the following functions:
Remove Windows Installer
Remove files of any programs that are installed by Windows Installer, such as Microsoft Office 2003If you use this utility to remove Windows Installer configuration information for your program and you plan to reinstall the program, you should reinstall the program in the same folder where you originally installed it. This prevents duplication of files on your hard disk or disks.