????? -> massive ADSL problems - advise?

[Skybird]

What's this...? I'm in? All of a sudden? I slipped through...? Could it be? Will it last? What happened? Have I dreamed, do I still dream? When, where, why, what? Haven't done anything here. Nothing, rien, nix, nada. I don't trust this. Let's check the other critical sites that I coulödn't access in recent weeks...

Computers and internet are the last remaining mystery in life and universe.

Edited:
Problem description four postings below.

[Oberon]

http://www.dictionary-of-matrix.com/images/8/8e/2Agents2.jpg

"It's him"
"The anomoly."
"Do we proceed?"
"Yes..."
"...he is still..."
"...only human."

[sonar732]

Good to see you Skybird!

[Skybird]

"It's him"
"The anomoly."
"Do we proceed?"
"Yes..."
"...he is still..."
"...only human."

:lol: :up:

[Skybird]

Short before christmas I lost access to around 15-20% of sites I tried to connect to in the .com-domain. Contacting my provider, whith whom I alraedy had a bitter fight last year, they said that due to high customer numbers they had rearranged their installation, giving some of their customers - like me - a new session-IP-number in the new 89.xx-range. They said this would be the reason why I can'T contact certain sites whose server's have not been yet configured to accept these new numbers, that way any request coming from such session-IPs would be ignored - giving me the impression the sites do not exist while not answering.

Anyone knowing about this kind of stuff? I don't know these things, don't know what a session IP is. I cannot evaluate if they tell me BS or if it is real. Telling me that I should contact every server that I can't reach sounds like a bad joke to me - that would be some tens of thousands, if not millions of potential sites out there. I told three of these, and they even did not know what I was talking about (translated my provider'S technical explanation), and thus said they do not plan to reconfigure anything. For example, i also cannot access the refernce file update site for Adaware, neither manually nor automatically, currnetly need to wait until the file is brought up on different sites, with some days delay.

Advise, help, inoput highly welcomed. Who knows how long this line to subsim.com will stand...

Neal, have you changed anything on your server?

[sonar732]

Might I suggest doing some reading on the OSI model?

The session layer is level five of the seven level OSI model. It responds to service requests from the presentation layer and issues service requests to the transport layer.

The Session layer provides the mechanism for managing the dialogue between end-user application processes. It provides for either duplex or half-duplex operation and establishes checkpointing, adjournment, termination, and restart procedures.

The Session layer is typically completely unused, but it does have a few places where it is useful. The idea is to allow information on different streams, perhaps originating from different sources, to be properly combined. In particular, it deals with synchronization issues, and ensuring nobody ever sees inconsistent versions of data, and similar things.

One application which is fairly intuitively clear is multimedia conferencing. Here, we want to make sure that the streams of audio and video match up - or in other words, that we do not have lipsync problems. We may also want to do "floor control" - ensuring that the person displayed on screen and whose words are relayed is the one selected by the speaker, or by some other criteria.

Another big application is in live TV programs, where streams of audio and video need to be seamlessly merged from one to the other so that we do not have half a second of blank airtime, or half a second when we transmit two pictures simultaneously.

In brief: the session layer establishes, manages and terminates connections (sessions) among cooperating applications. It also adds traffic flow information.

http://upload.wikimedia.org/wikipedia/en/d/d3/Osi-model-jb.png

[Skybird]

Thanks for your time, Sonar, I haven't understand all of it, but basically you are saying their argument to explain the problem makes sense? Anything I can do about it? And second, this is unique for the servers of my current provider, yes? I must not expect to have the same problem with a new provider when he activates his DSL-line on my telephone line? Or is it something regional, that wouldn't be influenced by changing the provider?

[sonar732]

I don't have my own server so I don't know the answer to that. However, from what I gathered on your post and what I posted from a definition...I feel they were giving you a line of crap for terrible service. Are they going to provide you with either a refund or knocking off a few months of payment for this issue?

Another thing...can you ping the sites that you are attempting to connect to? First, do a ping to verify connectivity to the websites and then do a tracert from the command prompt and that will show your hop history. With that information, your ISP can't argue if they aren't doing their job correctly.

[Skybird]

I have asked for help at steelbeasts.com, too, and was told to do these procedures and paste the results (back then subsim.com was unavailable for me, too):

Hit start->run->cmd then hit enter.

type: ping www.subsim.com hit enter.
type: nslookup www.subsim.com hit enter.

Paste the results in here.

I did, and answered this:

reply after first entry:

Ping subsim.com [207.44.214.111] mit 32 Bytes Daten:
Zeitüberschreitung der Anforderung
(repeated 3 more times)

Ping-Statistik für 207.44.214.111
Pakete: Gesendet=4, Empfangen=0, Verloren=4 (100% Verlust)


reply after the second entry was:

Server: fritz.box
Address: 192.168.178.1

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.

*** Zeitüberschreitung bei Anforderung an fritz.box ***



I also ran a tool from the Fritz! CD (AVM WebWatch), I am not in full understanding what it does, but it seems to list the path of hops my signal is doing when reaching out for your site, until it dissapeares. I give you the results, maybe they are of use for you:

AVM WebWatch Version 01.00.15
30.12.2005 12:44:18
Einstellungen
DNS 1: 194.97.173.124
DNS 2: 194.97.173.125
Anzahl Pingpakete pro Paketgröße: 5

Ziel (DNS-Auflösung)
Beginn: 30.12.2005 12:41:46
IP: 207.44.214.111
Name: www.subsim.com


TraceRoute
Beginn: 30.12.2005 12:41:46



Nr. IP Antwortzeit Name
1 *anonymer Server*
2 62.104.210.5 46 ms G3-0.dtm2-g.mcbone.net
3 62.104.191.148 46 ms L0.dtm2-g2.mcbone.net
4 62.104.191.201 47 ms lo0-0.dus2-j.mcbone.net
5 62.104.191.197 55 ms ge-2-0-0-0.ffm4-j.mcbone.net
6 195.66.224.76 70 ms ge3-0.pr1.lhr1.uk.above.net
7 208.184.231.69 170 ms pos3-0.mpr1.lhr1.uk.above.net
8 208.184.231.174 75 ms so-4-1-0.cr1.lhr3.uk.above.net
9 64.125.31.186 143 ms so-7-0-0.cr1.dca2.us.above.net
10 64.125.27.62 154 ms so-6-0-0.mpr2.atl6.us.above.net
11 64.125.27.49 153 ms so-0-0-0.mpr1.atl6.us.above.net
12 64.125.29.70 182 ms so-4-0-0.mpr2.iah1.us.above.net
13 *anonymer Server*
14 *anonymer Server*
15 *anonymer Server*
16 *anonymer Server*
17 *anonymer Server*
18 *anonymer Server*
19 *anonymer Server*
20 *anonymer Server*
21 *anonymer Server*
22 *anonymer Server*
23 *anonymer Server*

Zeitüberschreitung der Anforderung (Timeout)
Ping auf ISP
Beginn: 30.12.2005 12:43:39
IP: 62.104.191.148
Name: L0.dtm2-g2.mcbone.net



Verbindung über FRITZ!web DSL
Sicheres Passwort Datenkompression Headerkompression Kanalbündelung
ja nein nein nein



Paketgröße Antwortzeit
32 Byte 46 ms
64 Byte 46 ms
128 Byte 48 ms
256 Byte 50 ms
512 Byte 58 ms
1024 Byte 69 ms

Zeitüberschreitung der Anforderung (Timeout)
Ping auf Ziel
Beginn: 30.12.2005 12:43:53
IP: 207.44.214.111
Name: www.subsim.com


This is what you asked for?


Paketgröße Antwortzeit

Zeitüberschreitung der Anforderung (Timeout)


And your other question, no, relations between them and me are not friendly. As was the case with the provider before. And the one before, and the one before. Four companies in a row, and with all relations ended in fighting for wrong bills, double bills, technical problems created by them (not me), with my current one last year it already began on day one of the contract when they delivered hardware that was not functional. Long fight, bitter words finally, offending yelling by me which finally provoked a reaction. Nevertheless I replaced it at my own costs and then fought for a financial compoensation. After weeks and two letters by me that were really offending in style and wording they agreed to pay a compensation - only to make me fighting for actually paying it for another two months. I made one mistake, when finally the anger settled own I was lazy and did not ask a lawyer to get me out of that treaty. Now I am paying for it: the problem appeared some days after the period of notice ended, thus the contract currently is valid for another year. If I want to get out of that, it will become a case for the court, probably, they do not do anything with their socalled service (like the three companies before them), they do not react, they ignore you, the admit the responsebility to have caused a problem - and leave it to that, don't correct it. german telephone comanies really make me sick, becaus all my experiences with four companies were worst-case-scenarios.

Should have kicked their greedy a$$es last autumn. In a way I just get what I deserve by having picked the more "easy" path of laziness.

[sonar732]

what was this???

Server: fritz.box
Address: 192.168.178.1

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.

[Skybird]

The output after having typed "nslookup www.subsim.com"; in the other forum they asked me to check if my ping gets through to that target site by using this command, and "ping subsim.com". the IP, I think, is mine, but I'm not sure. I never have been busy with these things.

[Skybird]

I go to bed now. Will be back tomorrow, if the connection to subsim.com still works. If I am not there you can assume that it has broken down again.

[sonar732]

I hope you can see this tomorrow...attempt one more utility.

c:>pathping www.subsim.com

This combines ping and tracert for a better troubleshooting situation. My personal opinion is that somehow the DNS isn't quite working correctly on their end by the fritz.com DNS error I posted earlier. I was going to suggest flushing your DNS cache until I found pathping. Also...I don't know German Skybird...so half of that stuff I have no idea what it is... :damn: :/\!!

Last thing I promise...

Go to the command line and type ipconfig /all.
Now ping your DNS servers.

[Ramius]

...I don't know German Skybird...so half of that stuff I have no idea what it is... :damn: :/\!!


http://babelfish.altavista.com/ :up: :up:

"Zeitüberschreitung der Anforderung" translates to "Exceeding the time of the requirement" (or in other words - timed out lol).


Thats pathping command seems as if it will come in handy - if i could get it to work :hmm:


@Skybird - you havent got a router have you by any chance ?

[Skybird]

What is a DNS server?

I typed cmd, and then pathping www.subsim.com, the results should look normal as I am able to access subsim.com now.

(Translated) Edited: Sorry, I can't get that window output correctly formatted, the board software messes it up.
route tracking to subsim.com (207.44.214.111)
over 30 segments maximum
0 hal9000 (192.168.122.254) /: hal9000 is my system's nickname :)
1 * *

Calculation of statistics takes ca. 25 seconds...
.......................Source to sender knots/connection
Sender Time course(loss?)/total= % course(loss?)/connection % Adress 0 hal9000 (192.168.122.254)
.................................................. .............100/ 100

1 --- 100/ 100 = 100% 0/ 100 =100%
course tracking end



They use a German abbreviation in that window output, "Verl." That could mean Verlauf (course) or Verlust (loss). I don't know which fits better.

A router, Ramius asks. Hm, none I am aware of. I use 3000-DSL via Fritz BoxSL, connected by cable to my computer, no wireless thing. I use the Fritz software from CD, Fritz!web DSL Assistant, to go online. I use AntiVir PE and free Zonealarm.

In the past weeks I have reinstalled modem driver, firewall and AV, even tried without the two latter. then I formatted the HD and copied over an image, several months old, from external backup HD. Trying that one as it was - no success. Then updating that installation (Windows, reference and definition files, drivers, and such) - still no success. So, basically I am now running a HD installation that has prooved to be reliabel for months before christmas. That'S why I think it is not my system causing the problem. If anything has changed on my end of the wire, I am not aware of it: no fundamental changes in software installation, only windows updates as usual, no readjustement of background services, or anything like that.

[sonar732]

What is a DNS server?



1) Short for Domain Name System (or Service or Server), an Internet service that translates domain names into IP addresses. Because domain names are alphabetic, they're easier to remember. The Internet however, is really based on IP addresses. Every time you use a domain name, therefore, a DNS service must translate the name into the corresponding IP address. For example, the domain name www.example.com might translate to 198.105.232.4.
The DNS system is, in fact, its own network. If one DNS server doesn't know how to translate a particular domain name, it asks another one, and so on, until the correct IP address is returned.

This is why I think that your ISP's DNS servers are messed up.

[Skybird]

Sounds as if that is beyond my reach.

[sonar732]

Sounds as if that is beyond my reach.

Skybird,

With the excellent customer service that you've received, I'd say you are stuck. Your ISP's have a history of hoping that you are computer illiterate and will believe anything they say.

I do have one question though. Here in the US, you really don't need to use an ISP's software for DSL if it runs on PPPoE.

PPPoE, point-to-point protocol over Ethernet, is a network protocol for encapsulating PPP frames in Ethernet frames. It is used mainly with DSL services. It offers standard PPP features such as authentication, encryption, and compression. Unfortunately it has a MTU lower than that of standard ethernet which can sometimes cause problems with badly configured firewalls.

PPPoE is a tunnel protocol which allows one to layer IP over a connection between two Ethernet ports, but with the software features of a PPP link, so it is used to virtually "dial" to another Ethernet machine and make a point to point connection with it, which is then used to transport IP packets, based on the features of PPP.

It allows the use of traditional PPP-based software to handle a connection which does not use a serial line, but a packet-oriented network like Ethernet, to provide a classical connection with login and password for internet connection accounting. Also, the IP address on the other side of the link is only assigned when the PPPoE connection is open, allowing the dynamic reuse of IP addresses.

Granted, I probably made you even more confused now. :damn: :rotfl:

[Skybird]

Hm, I assume youthink I use a manager software distributed by my provider. This is not so, I use the tool that comes on the driver CD for the DSL modem. It is produced by the manufacturer AVM (Fritz!). However bad he is, my provider has nothing to do with that software.

Think I shift the war effort from repairing the technicals to braking off the contract that binds me. I'm sick and tired of them for their constant ignorrance and unwillingness anyway.

Is this kind of telephone-/IT-related business and bad service true for US telephone companies as well? I hope not. In Germany we have a constant phrase: "Service-Wüste Deutschland" - Service-Desert Germany. Sometimes it is all too true. But we have lots of laws and regulations instead, so complex that even payed specialist more and morem often don't understand it anymore, so why complain.

[Gizzmoe]

Skybird, if your Router allows that you could try to use a public DNS server. Ask Google for details!

[Skybird]

Hm, I red around the last hour, and tried to make sense of comparing what I red to options i found on my system. Let'S put it polite and say I'm a little indisposed today. Most is just ancient Greek to me.

Anyway, since my provider has said that his technical changes are responsible, and since his behavior has indicated that he does not plan to do anything about the problems he raised by that, I'm probably better off trying to get rid of him, anyway. I just wish it would be one or two rounds in a dojo. When it comes to legal fights and lawyers and bureaucratic procedures, I feel relatively helpless, and shy. :-?

[sonar732]

When it comes to legal fights and lawyers and bureaucratic procedures, I feel relatively helpless, and shy. :-?

This isn't the Skybird that I know... ;)

[Skybird]

;) Everyone to his abilities. I know some stuff, and can do certain things - where in other areas I am weak. Believe it or not, I'm also extremely shy with girls :)

[Fish]

I am a no no at this stuff, but could this site be of help to you?

I use the traceroute sometimes.

http://www.dnsstuff.com/

[sonar732]

I am a no no at this stuff, but could this site be of help to you?

I use the traceroute sometimes.

http://www.dnsstuff.com/

Awesome site...I'll be using it for sure!

[Skybird]

Thanks, looks impressive, that collection of tools. Tried some at random, since I do not know what to pick and how to interpet the outcome. Tried with the Lavasoft-page. I can reach their homepage, but not their download section, neither manuall, nor by auto-update from within Adaware.

I also red some more sites that I searched for at random via Google. It's all a battle between black men in a tunnel at night.

Thanks for the assistance everybody, it really is appreciated, but I give it up here. I simply do lack the background knowledge to make use of what-ever-it-is.